RETURNS

The refund procedure in the Baltic States is very simple. You can return the items within 14 calendar days from the date of receipt.

Pack the item you wish to return, fill your return form here, and deliver it to nearest Omniva, LP Express terminal or to our physical store (Vilniaus g. 28, Vilnius).

Please ship your returns to:

Omniva

Name: Moustache Boutique

Email: info@moustache.lt

Phone: +37065612032

Destination: Vilniaus IKI Mindaugo terminal, Mindaugo g. 25, Vilniaus m., Vilniaus m. sav., Vilniaus apskr., 77766

 

LP Express

Name: Moustache Boutique

Email: info@moustache.lt

Phone: +37065612032

Destination: Vilniaus IKI Mindaugo terminal, Mindaugo g. 25, Vilniaus m., Vilniaus m. sav., Vilniaus apskr., 77766

 

The cost of return is funded by the sender . This will be deducted from the refunded amount.

Money for returned items are refunded only by bank transfer to the payer’s bank account, within 5 working days.

International customers are required to send items back to us at their own cost via any courier or tracked mail.

 

When returning the items, you have to comply with the following conditions:

• the items and the packaging looks essentially unchanged;

• the product was not used, and/or damaged;

• equipment is complete and includes sales document/receipt;

• the original labels have not been removed.

 

You can return all items, purchased on Moustache Boutique physical stores or online shop, except for the perfume, cosmetics; underwear, pajamas, tights, socks; gems, precious stones, precious metals and articles there of other than bijouterie; watches, etc. Full non-refundable items are listed in the National Non-Food Products Inspectorate website: E-seimas.lrs.lt (section 17)

 

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